Bufferzone

About us

We are innovators

BufferZone has been created by a frustrated pool maintenance company that couldn't find anything else that really fit with the unique way that the swimming pool industry works.

The Experience

BufferZone was created by a swimming pool business with over 50 years of experience to address unique industry challenges.

Easy to use

The system requires little to zero IT knowledge to use it. We've streamlined the system to keep it simple for the user while maximize your business flexibility.

Mobile Friendly

Mobile is changing the world. Today, every pool cleaner has a smartphone with them, constantly communicating and looking for information.

Smart App

With our unique "daysweeper" scheduling system, you will never lose a job and never have one of your staff forget to complete something on their list.

Our benefits

THE MOST PRACTICAL SYSTEM AVAILABLE

These are the day to day issues that we in the swimming pool industry regularly face and BufferZone has its own unique way of dealing with all of these hassles. While other programs try to push you one way or another, BufferZone has been designed to give you as much flexibility as possible.

Seasonal Scheduling

Our unique scheduling system makes it impossible for a job to be left behind. Anything that has not been completed on days before will automatically roll to the top of your list on the current day.

Comprehensive Customer Data

Keep detailed site information on your clients' swimming pool and its equipment minimizing the need for unnecessary callbacks. From standard things like pool dimensions and surface right down to the dogs' names or even if there is a pipe installed for a pressure cleaner.

Intensive Management

Sick of that client that keeps calling to say that your pool cleaner left the gate open? Or that they forgot to turn the tap off? Stop that from happening again by creating a unique checklist of items for each job that must be checked off before a job can be completed.

Automate

Automate your business operations with advanced tools for water testing, scheduling, and invoicing, ensuring accuracy and efficiency in all your processes.

Simplify

Simplify your business operations with tools that ensure compliance with industry standards, streamline your sales processes from lead management to closing deals, and provide integrated payment solutions for easy invoicing and secure transactions.

Streamline

Streamline your operations with seamless integrations, efficient procedures, and comprehensive customer management tools to enhance productivity and customer satisfaction.

Presentation

Watch our presentation

This video provides a concise overview of the key features of the BufferZone. For a more in-depth demonstration of the comprehensive features and benefits of using BufferZone, please reach out to us to schedule a detailed demo.

Awesome features

We are always on trend

What's new

Just try and use always

We offer a purpose built system that makes running your pool business a whole lot easier.

Quick Sale

Bufferzone's Quick Sale is a streamlined and user-friendly sales tool designed specifically for pool shops. It offers seamless integration with your accounting system, such as Xero or QuickBooks, enabling efficient sales transactions and accurate financial management.

Route Optimization

Allows you to plan your day using a map view, helping you save time during travel even if you are not familiar with the area. This feature ensures efficient routing by calculating the best paths, minimizing travel time and improving overall productivity.

Why our app

Made by a veteran pool man

Having experienced all of the management issues that can arise in running a complex business, we have come up with a system that gives you maximum flexibility for you to run the business the way you want to.

We offer a full set of features to run your business including Task Management, Customer Management, Repair Management, Ordering Platform, Dosage Recommendation, Point-of-Sales, Xero Integration, Quickbooks Integration, Lightspeed Integration, Credit Card Payment and so on.

Our state-of-the-art system revolutionizes pool business management with innovative features such as seasonal scheduling, detailed client profiles, and seamless repair tracking, all designed for efficiency and ease of use. Experience the future of pool business operations with BufferZone's advanced integrations and intuitive customer relationship management tools.

We continuously enhance our system by actively listening to customer feedback, discussing their needs, and implementing updates that ensure satisfaction. Experience a platform that evolves with your business, offering cutting-edge features designed to streamline your pool management operations.

Our dedicated support team is always ready to assist you, ensuring that you get the most out of our system. We prioritize your success by providing expert guidance and timely updates, tailored to meet the unique needs of your pool business.

Payments are powered by

Our aim is to streamline all aspects of your business and our integration with Pinch is just another way to do that. It makes keeping on top of cashflow a breeze.

How it works

Automate the collection of invoice payments, create custom payment plans to help your customers break down invoices and automate the reconciliation of every payment.

Learn more

Fully integrated

Collect payments from invoices you send out of your accounting package that is integrated to Bufferzone.

Learn more

Our Customer

What Our Customers think

"Bufferzone is an exceptional tool which streamlines our business operations, saves paperwork and improves our customer's experience. Automatically generated job cards enable timely and comprehensive communication with our customers, providing a holistic snapshot of their pool at the time of service. Bufferzone is also integrated with our accounting software, which allows invoices to be created and sent while still onsite. The support is second to none with all enquiries addressed and resolved promptly."

--- Scott @ SR Pools ---

"Bufferzone has revolutionised the way I run my business. The communication tools make it so easy to update my clients and staff on changes and the integrations have reduced my time doing annoying bookwork by at least 3 hours a week. Too many other features on the system to list here. I could not recommend this system highly enough!"

--- Andrew @ Handy Pools ---

"If you’re in the pool industry and not using Buffer Zone, then not only are you wasting valuable time and money, you’re flushing your time down the drain (intended) to focus on more important things such as business development. Extremely well priced too. Thanks team"

--- Jack Seymour ---

As It Stands

Countries

485

Businesses

1,505,474

Bodies of Water

6,659,715

Water Tests

Frequently asked questions

Have some questions?

There is nothing like getting a free demonstration for you to see the full capabilities that are available. Feel free to contact us for more information or to book a demonstration.

How does BufferZone work?

BufferZone is a Software as a Service (SaaS) platform designed for seamless accessibility, allowing you to log in and utilize its features from virtually any location at any time, provided you have an Internet connection. Whether you're working from the office, at home, or on the go, BufferZone ensures that its tools and functionalities are always within reach, delivering flexibility and convenience across various devices and settings.

Is it possible to back up my data locally?

Your data is securely stored online and automatically backed up on a daily basis, ensuring that your information is consistently protected and up-to-date. We maintain backup copies of your data for a 30-day period, providing a reliable safety net in case you need to restore any lost or corrupted files.

Additionally, if you prefer to have a local copy of your data, you have the flexibility to export your company's information as CSV files, allowing you to store and manage these files on your own devices for added control and accessibility.

What is the process for transitioning from my old software to BufferZone?

During the onboarding process, our experienced developer will handle the entire migration of your data from your existing software to BufferZone. This includes carefully transferring all relevant information, ensuring a smooth transition, and minimizing any potential disruptions to your operations.

Our goal is to make the switch to BufferZone as seamless as possible, so you can start using the new platform with your data fully intact and ready for use. Throughout this process, we’ll work closely with you to ensure that all your data is accurately and securely migrated, allowing you to quickly and efficiently begin leveraging the benefits of BufferZone.

What should I do if I accidentally delete customer data?

Once your account is active, your data will be securely retained in BufferZone, ensuring that it is never physically deleted or permanently lost. Even if data is accidentally deleted, our system is designed to recover and restore it, giving you peace of mind that your valuable information is always safe and accessible.

Our robust data management protocols guarantee that any mistakenly deleted data can be quickly retrieved, so you won’t have to worry about losing important files or information. BufferZone's commitment to data security means that your information is continuously protected, with the assurance that you can restore any deleted data whenever necessary.

How can I log in to the BufferZone?

Each user within your company is provided with a unique username and password, granting them secure access to your company account. This personalized login ensures that every individual has their own credentials, allowing them to sign in to the system independently while maintaining the security and integrity of your company’s data.

By assigning distinct usernames and passwords to each user, we help safeguard your account from unauthorized access and ensure that all interactions with the system are properly authenticated and tracked. This approach not only enhances security but also allows for personalized user experiences, tailored to the specific roles and responsibilities of each team member.

Read more

Does BufferZone support single sign on?

We offer support for Single Sign-On (SSO) using your Microsoft Account, making it easier for you and your team to access our platform without the need for separate login credentials. This integration simplifies the login process and enhances security by allowing you to use your existing Microsoft credentials to seamlessly access our system.

Additionally, if your company utilizes other authentication systems, please don’t hesitate to reach out to us. We are more than willing to explore compatibility options and discuss potential integrations with the systems your company is currently using. Our goal is to provide a streamlined and efficient login experience tailored to your organization’s specific needs.

Data Confidentiality

Trusted Cloud Service: Your shop's files and data are securely stored using a cloud-based storage and database solution.

Multitenancy Architecture: Each shop's data is assigned a unique Tenant ID, ensuring that it is only accessible to authorized users within that shop and remains confidential from other shops.

Data Encryption: Sensitive information requiring high security, such as credit card numbers, bank account details, and access passcodes, is encrypted. For example, credit card information is not stored within BufferZone but is securely managed by the our Payment Partner.

Multi-Level User Roles: Users with different roles within the system have access to various levels of data and activities, allowing for customized access control based on their specific responsibilities.

Data Integrity

Metadata and Logs: All data within the system is accompanied by metadata, including details such as the creator, modifier, creation time, and modification time. Significant changes to critical data, such as job entries, are thoroughly logged. Data is never physically deleted from the system, ensuring that it can be recovered at any time.

Identity Management and Access Control: User identities and roles are exclusively managed by shop administrators. This ensures that access to the shop's system is restricted and controlled, with permissions granted solely by authorized administrators.

Infrastructure Security: Our application and database servers are hosted on Amazon Web Services (AWS) with optimal security configurations, including firewall protections and security group access controls.

Data Security in Transit and at Rest: Data communication is secured using the HTTPS protocol, while data is encrypted both during transmission and when stored.

User Password Security: Passwords are hashed using SHA-256 with added salt for enhanced security.

Data Availability

DDoS Protection: Our web servers are safeguarded against Distributed Denial of Service (DDoS) attacks through Internet Information Services (IIS) Dynamic IP Restrictions and AWS Shield.

Protection Against Cross-Site Scripting and SQL Injections: Our Secured Platform is employed to protect against cross-site scripting and SQL injection vulnerabilities.

High Availability Architecture: We are considering implementing AWS's High Availability architecture, which provides a 99.9% uptime guarantee according to their service-level agreement.

Disaster Recovery: We conduct frequent backups to ensure that we can recover data within 2 hours, in line with our Recovery Time Objective.

Privacy Policy

Bufferzone takes the privacy of all its users very seriously and takes great care to protect your information.
This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure.
We also explain your rights and how to contact us.
Please note, to the extent this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

What information do we collect?

In order to provide you with services, we collect personal information about you from our website, platform, telephone conversations with us, e-mails and written and verbal communications.
We may, by way of example, collect:
· your name,
· address,
· delivery address,
· e-mail address,
· telephone number and
· banking details
· location
Location services may be enabled or disabled by each user and is a preference within your browser.
If any sensitive information is collected, for example regarding your health, this will only be used and disclosed for the purpose for which it was collected by us or for a directly related secondary purpose.
We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.

How will we use your information?

All personal information that we obtain about you will be recorded, used and protected by us in accordance with the Privacy Act 1988 and this privacy policy.
We will primarily use your personal information to provide our services to you and, for example:
· to communicate with you;
· for record keeping purposes;
· to improve the quality of our service;
· for market research;
· to track activity on our SaaS platform.

Disclosing your information

In order to provide our services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf.
All third parties are given access to the information they need to perform their function but cannot use that information for other purposes.

Analytics

We may use products such as Google Analytics to analyse the audience statistics of our website to improve our content. No personal information is collected from Google Analytics.
We use products to analyze the audience statistics of our website to improve our content.

Cookies and tracking technology

In common with many other website operators, we may use a standard technology called ‘cookies’ on site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit.
Cookies that are used in any part of our website will not be utilised for collecting personally identifiable information and will only be used for internal management purposes.
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you.

Information about other people

If you provide information to us about a third party (such as your directors, employees or someone you have business dealing with) please make sure that you are allowed to give that information to us.
In any event, we will treat any personal information we received in accordance with this policy.
If you think that someone else may have provided personal information about you to us, then you can contact us at support@bufferzone.info.

Security of information

We take the security of your personal information seriously.
We take a range of steps to ensure that this information is secure. These include:
· access limited to need to know
· encryption in transit and at rest
· physical server security

Direct Marketing

We use your personal information to notify you of services that we are able to offer you from time to time.
We do not sell, licence or, in any other way, distribute your personal information to any other company for the purpose of direct marketing.
You may opt out of receiving any publications, newsletter, or other marketing product at any time.

Changes to this privacy policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes are effective immediately after they are posted on this page.

Updating and correcting information

You can contact us to update or correct your personal information by emailing us at support@bufferzone.info.

Your right to access your personal information.

You have the right to access your personal information and requests for information about our privacy policy are welcomed.
You can access most of the information we hold about you directly on your user account.
For any information that you cannot access from that account, please contact us.
You will need to prove your identity before we can grant you access. Note that access may be denied if one of the exceptions set out in the Privacy Act 1988 applies.

How to contact us

If you would like any further information or have any comments about our privacy policy or any other aspect of our website or service, please contact us at support@bufferzone.info.
If you have a complaint in relation to the management of your personal information, you can also do so by contacting the Privacy Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints.

1 Acceptance of this EULA and conditions

1.1 Strikeforce Protection Systems Pty Ltd ACN: 609 836 099 (we, our, or us) license the cloud-based software, including all instructions in hard copy or electronic form and any update, modification or release of any part of that software (Software) which is accessible at bufferzone.info (Site).

1.2 This EULA applies to:

(a) the primary account (Primary Account) holder of the Software (Account Holder);

(b) you, where you are invited by the Account Holder to create a user account as an end user (User Account) in accordance with the terms of your Account Holder’s chosen subscription package (Subscription); and

(c) any other person or entity using the Software through the Primary Account or through an User Account, (jointly and severally known as you and your).

1.3 The terms of this EULA are deemed incorporated into our agreement with you as applicable, for the supply of the Software by reference. You accept this EULA by clicking a box indicating acceptance via the Site or by using the Software.

1.4 This EULA will commence on the date on which you accept this EULA and will continue until the date this EULA is terminated in accordance with clause 9 (the Term).

1.5 By accepting this EULA, creating a User Account or Primary Account and/or accessing and/or using the Software, you warrant to us that you have the legal capacity to enter into a legally binding agreement or (if you are under 18 years of age) you have your parent’s or legal guardian’s permission to access and use the Software and they have agreed to this EULA on your behalf.

2 Licence to use

In consideration for your compliance with this EULA and subject to the terms of your Subscription, we grant you a limited, non-exclusive, non-transferable, non-assignable, non-sublicensable, personal and revocable licence to access, display and use the Software for business purposes for the Term and only on as many computers, devices and in such configurations as is expressly permitted by us (Licence).

3 Restrictions

3.1 You must not access or use the Software except as permitted by the Licence and you must not and must not permit any other person to:

(a) use the Software in any way which is in breach of any applicable Laws or which infringes any person's rights, including Intellectual Property rights;

(b) use the Software to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted;

(c) use the Software in any way that damages, interferes with or interrupts the supply of the Software;

(d) introduce malicious programs into our hardware and software or Systems, including viruses, malware, worms, trojan horses and e-mail bombs;

(e) use the Software to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes);

(f) use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the Software; or

(g) use the Software to circumvent user authentication or security of any of your networks, accounts or hosts or those of any other third party.

4 Third Parties

4.1 You acknowledge and agree that:

(a) the provision of the Software may be contingent on, or impacted by, third parties, other customers’ use of our services, suppliers, other subcontractors (Third Party Inputs); and

(b) despite anything to the contrary, to the maximum extent permitted by law, we will not be responsible and will have no Liability, for any default or breach of this EULA or law, if such default or breach was caused or contributed to by any Third Party Inputs.

4.2 You acknowledge that the Software includes certain functionality (optional or otherwise) that may interface or interoperate with third party software, hardware or services. To the extent that you choose to use such functionality, you are responsible for: (i) the purchase of; (ii) the ancillary requirements related to; and (iii) the licensing obligations related to the applicable third party software, hardware and services. It is your responsibility to ensure the requirements are met in order for you to benefit from the specific functionality made available to you.

5 Support services

5.1 During the Term, where you lodge a support ticket with us, we will provide you with technical support services in accordance with the specifications of the Account Holder’s Subscription and any applicable Disclosure.

5.2 You agree, where we provide any support services to you, to assist us in investigating and ascertaining the cause of the fault and provide us with access to all necessary information relevant to the fault (including what you have done in relation to the fault).

6 Your warranties

6.1 You warrant and agree that:

(a) you have reviewed this EULA available on the Site, (with your parent or legal guardian if you are under 18 years of age);

(b) you have all hardware, software and services which are necessary to access and use the Software;

(c) you will use the Software in accordance with this EULA;

(d) all information and documentation that you provide to us in connection with this EULA is true, correct and complete and you acknowledge and agree that we will rely on such information and documentation in order to provide the Software;

(e) you are responsible for obtaining any consents, licences, authorities and permissions from other parties necessary for the Software to be provided in accordance with this EULA, at your cost, and for providing us with the necessary consents, licences, authorities and permissions;and

(f) you will maintain the confidentiality and security of any of your Primary Account and/or User Account details and passwords.

7 Intellectual Property rights

7.1 All Intellectual Property in the Software and that Intellectual Property developed, adapted, modified or created by us or our officers, employees, contractors, sub-contractors or agents including in connection with this EULA and the Software (including but not limited to any Intellectual Property based on suggestions, inputs, requests or instructions provided by you) and any machine learning algorithms output from the Software is and will remain owned exclusively by us or our third party service providers.

7.2 You must not, without our prior written consent:

(a) copy or use, in whole or in part, any of our Intellectual Property;

(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of our Intellectual Property to any third party;

(c) reverse assemble, reverse engineer, reverse compile or enhance the Software;

(d) breach any Intellectual Property rights connected with the Software, including altering or modifying any of our Intellectual Property;

(e) cause any of our Intellectual Property to be framed or embedded in another website;

(f) create derivative works from any of our Intellectual Property;

(g) resell, assign, transfer, distribute or make available the Software to third parties;

(h) “frame”, “mirror” or serve any of the Software on any web server or other computer server over the Internet or any other network; or

(i) alter, remove or tamper with any trademarks, any patent or copyright notices, any confidentiality legend or notice, any numbers or any other means of identification used on or in relation to the Software.

7.3 As between you and us:

(a) all Data is and remains your property or the property of the Account Holder (as applicable);

(b) you grant us a limited licence to copy, transmit, store and back-up or otherwise access the Data during the Term solely to:

(i) supply the Software to you (including to enable you to access and use the Software);

(ii) diagnose problems with the Software;

(iii) enhance and otherwise modify the Software;

(iv) develop other services, provided we de-identify the Data; and

(v) as reasonably required to perform our obligations under this EULA.

(c) if you use or enable (directly or indirectly) any third party software, hardware or service for use in conjunction with the Software, you acknowledge and agree that we may allow the providers of that third party software, hardware or service to access the Data (including but not limited to any personal information) as required for the interoperation of any third party software, hardware or service with the Software. We do not assume or accept responsibility or Liability for any disclosure, modification or deletion of Data (including but not limited to any personal information) resulting from any such access by a third party provider of software, hardware or service;

(d) any Data (including but not limited to any personal information) accessed by any third party software, hardware or service shall be subject to that third party’s privacy policy (if any), and we do not assume or accept any responsibility or Liability for the collection and treatment of Data (including but not limited to any personal information) by that third party or in relation to a breach of that party’s policies or any applicable privacy legislation.

7.4 You must, at all times, ensure the integrity of any Data you input and that your use of the Data is compliant with all Laws. You represent and warrant that you have obtained all necessary rights, releases and permissions to provide all your Data to us and to grant the rights granted to us in this EULA. You must enter your Data to the Software with due care, skill and expertise.

7.5 Other than as explicitly provided for in an applicable Disclosure (if any) issued by us subject to clause 8, we assume no responsibility or Liability for the Data. You are solely responsible for the Data and the consequences of using, disclosing, storing or transmitting it.

7.6 We have no obligation to monitor any content uploaded to the Software. Nonetheless, if we deem such action necessary for any reason, we may (without limiting our other rights) remove your Data from the Software. We have no liability to you for removing your Data from the Software.

8 Our Liability

8.1 Despite anything to the contrary, to the maximum extent permitted by law:

(a) our maximum aggregate Liability arising from or in connection with this EULA, including but not limited to in relation to use of the Software, related services, Content, any Disclosure, the subject matter of this EULA, the interoperation of the Software with any third party software, hardware or service, or any or all of these, will be limited to and must not exceed in the aggregate for all claims $10; and

(b) we will not be liable to you for any Consequential Loss, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

8.2 Despite anything to the contrary, to the maximum extent permitted by law, we will have no Liability, and you waive and release us from and against, all Liability (whether under statute, contract, negligence or other tort, indemnity, or otherwise) arising from or in connection with any:

(a) loss of, or damage to, any property or any injury to or loss to any person;

(b) failure or delay in providing the Software;

(c) breach of this EULA, any Disclosure or any Laws; or

(d) unavailability, outage or interruption of the Computing Environment, where caused or contributed to by any:

(i) Force Majeure Event;

(ii) fault, defect, error or omission in your Computing Environment or Data; or

(iii) your act or omission, and, in any event, any error, omission or lack of suitability (or the absence of, or reduction in, any anticipated result, outcome or benefit) with respect to the Software, Content, interoperation of the Software with any third party software, hardware or service, or any or all of these.

8.3 To the maximum extent permitted by law, you indemnify and continue to indemnify us against all Liability we suffer or incur arising from or as a consequence of a breach of clause 7 (Intellectual Property), your use of the Software contrary to this EULA, including from any claim relating to the Data.

8.4 Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to our provision of our services which cannot be excluded, restricted or modified (Statutory Rights). Nothing in this EULA attempts to exclude, restrict or modify your Statutory Rights as a consumer under the ACL. Any and all other warranties or conditions which are not guaranteed by the ACL are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in this EULA.

8.5 You acknowledge and agree that:
(a) you are responsible for your use of the Software, suitability of the Data and the use of any third party software, hardware or service;

(b) you use the Software and any associated programs and files at your own risk;

(c) we do not warrant that the Software is error-free or will be uninterrupted;

(d) any Content is based on your Data. You acknowledge and agree that you must use due care, skill and expertise in assessing the accuracy, timeliness or relevance of Content generated by the Software and whether to implement any Content generated by the Software. You acknowledge and agree that any Content generated by the Software is not advice, and does not constitute an express or implied warranty. You acknowledge and agree that we do not assume or accept any Liability for the accuracy, completeness, usefulness of any Content or Data or both, or your reliance on any Content or Data or both;

(e) the technical processing and transmission of the Software, including your Data, may be transferred unencrypted and involve: (i) transmissions over various networks; and (ii) changes to conform and adapt to technical requirements of connecting networks or devices;

(f) we may use third party service providers to host the Software. If the providers of third party applications or services cease to make their services or programs available on reasonable terms, we may cease providing any affected features;

(g) the Software may use third party products, facilities or services. We do not make any warranty or representation in respect of the third party products, facilities or services;

(h) we do not guarantee that any file or program available for download and/or execution from or via the Software is free from viruses or other conditions which could damage or interfere with Data, hardware or software with which it might be used;

(i) we are not responsible for the integrity or existence of any Data on the Computing Environment, network or any device controlled by you;

(j) from time to time, we may make certain services and/or features available to you for use which are still in their beta stage. These beta stage services have not been fully tested and are provided on an ‘as is’ basis; and, to the fullest extent permitted by Law, we make no representations, warranties or guarantees in relation to such beta stage services; and

(k) we may pursue any available equitable or other remedy against you if you breach any provision of this EULA.

9 Termination of your User Account and this EULA

9.1 You may only terminate your User Account and this EULA via your User Account management dashboard. You are solely responsible for properly terminating your User Account.

9.2 If you are an Account Holder, you may only terminate this EULA but providing us with written notice of termination.

9.3 Your Account Holder may terminate your User Account and this EULA at any time in their sole discretion.

9.4 If your Account Holder’s Subscription is suspended or terminated we will also suspend your User Account or terminate your User Account and this EULA (as applicable).

9.5 We may immediately terminate your Primary Account and/or User Account and/or this EULA with notice to you.

10 General

10.1 We reserve the right at any time and from time to time to change or remove features of the Software.

10.2 If we are delayed from performing our obligations due to such a circumstance for a period of at least two months, we may terminate the Primary Account, your User Account and/or this EULA with notice to you.

10.3 Neither Party may commence court proceedings relating to any dispute arising from, or in connection with, this EULA without first meeting with a senior representative of the other Party to seek (in good faith) to resolve that dispute (unless that Party is seeking urgent interlocutory relief or the dispute relates to compliance with this provision).

10.4 Any notice required or permitted to be given by either Party to the other under these conditions will be in writing addressed to us at the contact details below and to you on the contact details included in your User Account or Primary Account. A Party may change its notice details by written notice to the other Parties. Any notice may be sent by standard post or email, and notice will be deemed to have been served on the expiry of 4 business days in the case of post, or at the time of transmission in the case of transmission.

10.5 Any failure or delay by a Party in exercising a power or right (either wholly or partly) in relation to this EULA does not operate as a waiver or prevent a Party from exercising that power or right or any other power or right. A waiver must be in writing.

10.6 If a provision of this EULA are held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from this EULA without affecting the validity or enforceability of the remainder of that provision or the other provisions.

10.7 We may assign, transfer, novate or otherwise deal with all or any of our rights or obligations under this EULA without your prior written consent. You may not assign, transfer or otherwise deal with all or any of your rights or obligations under this EULA without our prior written consent. Any purported dealing in breach of this clause by you is of no force or effect.

10.8 We may vary this EULA with notice to you via email or via a notification within your Primary Account and/or User Account.

10.9 This EULA is governed by the laws of New South Wales. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waive any rights to object to proceedings being brought in those courts. The Software may be accessed in Australia and overseas. We make no representation that the Software comply with the laws (including Intellectual Property laws), other than the General Data Protection Regulation 2016/679 where applicable, of any country outside of Australia. If you access the Software from outside Australia, you do so at your own risk and are responsible for complying with the laws in the place you access the Software.

10.10 Clauses 2, 6, 7, 8, 9 and 10 will survive termination or expiry of this EULA.

11 Definitions

The following words will mean:

Business Day means a day which is not a Saturday, Sunday or bank or public holiday in New South Wales.

Computing Environment means your computing environment including all hardware, software, information technology and telecommunications services and Systems;

Consequential Loss includes any indirect, incidental or consequential loss, loss of profits, revenue, production, opportunity, access to markets, goodwill, reputation, use or any remote, abnormal or unforeseeable loss, loss of use and/or loss or corruption of data or any loss or damage relating to business interruption, or otherwise, suffered or incurred by a person, arising out of or in connection with this EULA (whether involving a third party or a Party to this EULA or otherwise);

Content means any information, recommendations, guidance, reports or output generated by the Software;

Data means the information, documents, workflows, protocols, procedures, authority levels and other data and information inputted by you into the Software;

Disclosure means any information about our Software and associated services, provided by us to you, whether provided by us before, during or after the Term and whether provided by us to you in response to a request from you or otherwise;

Force Majeure Event means an event which is beyond a Party's reasonable control including a fire, storm, flood, earthquake, explosion, accident, act of the public enemy, terrorist act, war, rebellion, insurrection, sabotage, epidemic, quarantine restriction, transportation embargo, and strike by employees of a third person;

Intellectual Property includes any and all intellectual and industrial property rights throughout the world, whether subsisting now or in the future and includes all copyright and analogous rights, all rights in relation to inventions (including patent rights), registered and unregistered trademarks, designs (whether or not registered or registrable), business methods, circuit layouts, trade names, trade secrets, business names, customer names or internet domain names. Intellectual Property includes the Software;

Laws means acts, ordinances, regulations, rules, code and by-laws of the Commonwealth or any state or territory and includes the Privacy Act 1988 (Cth), General Data Protection Regulation (EU) 2016/679 and the Spam Act 2003 (Cth);

Liability means any loss, liability, cost, payment, damages, debt or expense (including reasonable legal fees);

Party means a party to this EULA; and

System means all hardware, software, networks and other IT systems used by a Party from time to time, including a network.

Subscription is defined clause 1.2(b).

Strikeforce Protection Systems Pty Ltd ABN: 45 609 836 099

Suite 201/270 Pacific Hwy, Crows Nest NSW 2065, Australia.

Email: peter.legaz@bufferzone.com.au

Last update: 21 September 2020

Anytime Support

Our committed support team is always on hand to help you fully leverage our system's capabilities. We prioritize your success by delivering expert guidance and prompt updates that cater specifically to the unique demands of your pool business. Should you need assistance, don't hesitate to reach out via email at support@bufferzone.info, or submit a support ticket through our portal.

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Answers to your questions

Whether you're looking for more information about our services, need help with a specific issue, or want to learn how to get the most out of our solutions, we've got you covered..

Mobile: +61 401406588
Email: peter.legaz@bufferzone.com.au
Address: Suite 201/270 Pacific Hwy, Crows Nest NSW 2065, Australia

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A unique system designed for the pool industry by a pool business that has been around for decades

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